whatclientwants

Home / Events

What does the client want?

Seeing design from the client's perspective

Thursday 8 November | London

Clients - they should be the most important people to a design consultant. But there's often a lack of understanding between designer and client, and that can't be a good thing. Jan Casey knows because she's seen the design business from many different angles, including that of the client. This workshop reveals what clients really want from presentations and credentials.

It shows how to build client relationships through better processes and better understanding. As a service to designers and clients, we'll also clear away a lot of the confusions that surround brand terminology. Speaker Jan Casey With over 25 years experience in the creative industry, Jan has substantial expertise from both a business and consultancy perspective. As a board director and shareholder at Lambie-Nairn, she was responsible for the development and direction of multi-disciplinary teams originating and implementing complex, large-scale projects across a variety of market sectors for clients such as ITN, BBC, Boots, O2 and Channel Four. As an independent consultant for over seven years, she has delivered a unique set of skills for clients and consultancies, combining her experience as a brand consultant, project director, business advisor and coach and psychotherapist to build brands, implement projects and facilitate organisational change. Recent business clients include NHS, Land Securities, BBC Broadcast, HM Revenue & Customs, Sky, Royal Mail and Red Cross and design consultancy clients include hat-trick, Pentagram and True North. Jan has chaired seminars on the creative industry and is a fellow of the Royal Society of Arts.
		Continuous Professional Development Value: Workshop package: 80 points One half day workshop: 10 points For more information on CPD click here.

Date & time:		Thursday 8 November 2012, 1.30pm-5.00pm
Venue:		Headrooms - St John’s Path, Clerkenwell, EC1M 4DD.
Prices		Standard rates: Half day workshops DBA Members £199 + VAT (£238.80) DBA Non-members £299 + VAT (£358.80) Workshop package (all 10 workshops) DBA members £1390 + VAT (£1668) DBA Non-members £2390 + VAT (£2868) Click here to view all 10 workshops Traveller rates: To make our workshops more accessible to those based outside London, we are offering a discount to individuals whose offices are located more than 60 miles from the DBA office (EC1V 9HX). If this includes you, please book using the rate below. We will then contact you to verify your postcode. To see if your office is located more than 60 miles please click here Half day workshops - traveller rates DBA Members £139 + VAT (£166.80) DBA Non-members £239 + VAT (£286.80) Workshop package (all 10 workshops) - traveller rates DBA members £1090 + VAT (£1308) DBA Non-members £2090 + VAT (£2508) Click here to view all 10 workshops
Bookings:		To book online please click here All DBA events and workshops are subject to standard terms and conditions which can be read in full here If you have any queries please contact Georgina at bookings@dba.org.uk or on 020 7251 9229