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When is it right to write?

I recently received a tweet (from a professional writer) commenting on a DBA course helping agencies develop and write content marketing. The writer’s argument will be familiar to many a designer – “leave it to the professionals” – a phrase many DBA members will level at their own clients when it comes to design.

However, most agencies cannot afford to employ a full time writer, so this got me thinking – when is it right to write?

No one would question that in most business situations bringing in an expert in the field produces better results than a DIY approach, and the value of a professional writer is undoubted. But does this imply that designers should not write? What of all that expertise, passion and opinion sitting in their heads? After all, says Content Marketing Strategist, Ian Rhodes, from Brand Less Ordinary, “Your content is there to open your doors and show your potential customers what makes your agency tick. It provides you with the opportunity to show your audience the value and identity of your agency. It helps you show people why what you make matters.” Could it be that those at the coalface within your business are perfectly placed to deliver this? Can what is lacked in writing talent, be made up for with passion and insight?

Joe Carstairs, Head of marketing at DBA member Pancentric says that one of the biggest advantages of an ‘all-in approach’ where everyone on the team is involved in content marketing is “the brand amplification it can create”, adding that, “employees that evangelise about their company are a powerful new business tool.” He also sees it as a great way to capitalise on under utilised resource: “sharing the content marketing load around an agency is a great way to fill any dips in production. Whilst the content created by people with different skill-sets adds diversity to what is generated.”

To be successful however, it does all have to stem out of a good content marketing strategy that is well thought through and implemented in a considered manner. But says Joe, once that is in place then “a simple style guide, some clear content pillars and a bit of editorial oversight is all your colleagues need to get going.”

There are, of course, some agencies which sell their ability to help clients with their own content marketing. In cases like this it is imperative that writers are employed – so it makes sense for them to also be utilised in the promotion of the agency. DBA member ThinkBDA is a Buckingham based creative agency offering design and marketing services. These services include helping clients with their content. ThinkBDA managing director David Knowles says, “Content writing is a skill – it is about crafting words in such a way as to draw people into a subject. Having an in-house content person gives flexibility allowing us to be more reactive when faced with creative client challenges.” Although David concedes, “Just because someone doesn’t have ‘writer’ in their job title doesn’t mean they can’t produce content. Our whole team can contribute in what is often a team effort.”

What to write about?

First up, ask yourself (and your agency as a whole) “Why do we want to produce content? What image are we trying to portray?”

If what you are talking about has no bearing on:

  1. Positioning you and your business as experts in your field
  2. Raising your profile amongst your peers within your industry

then stop right there. You are wasting your time. Similarly a tweet saying “We offer great design at competitive prices” is not going to get a potential client clicking through.

If you find yourself spending all your time writing about 1060’s Japanese Manga, but are unable to link it to your client base then I suggest you carry on doing this – within the confines of your own personal blog far removed from your business! Content should be audience relevant and you need to find the issues that affect both you as a business and your clients – preferably at the same time. They are pretty broad – customer engagement, client relationships, return on investment. Then delve into the more sector specific issues depending on your client base.

To get started find a trusted source that deals with issues affecting you and use them for inspiration. Paul Alderson of DBA member Wonderstuff in Newcastle says, “We often look at the DBA for inspiration – up and coming events on their website, their ezine – then we ask ourselves ‘What is our opinion on that subject?’”

“Our staff are not writers – but they are communicators. The more they write the better they get and it equips them to form their own opinions, something we have always encouraged.”

Paul continues, “Once you have a clear idea of who you are targeting and what values you want to align yourselves with it becomes easy. By putting your beliefs out there you give clients a reason to choose you, an agency that does great work, but also has the same outlook as the client.”

To broaden the content output from your agency you need to trust your staff to illustrate their expertise, opinions and passion. But as Paul says, you need a clear strategy in place – one that has been developed in conjunction with your positioning and new business plans. This takes time and consideration, but can produce fantastic rewards for an agency looking to differentiate themselves in a crowded marketplace.

About: Adam Fennelow

Adam Fennelow is Head of Services at the DBA.

For more information on DBA membership click here.
E: adam.fennelow@dba.org.uk

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