Service level agreement: General structure and drafting notes
A Service Level Agreement is generally an extension of a company’s standard Terms and Conditions of business and often they will co-exist and work alongside each other to regulate the service to be provided, manage the expectations of the client and control the providers risk. This document provides guidance on the provisions to be included in an SLA and the issues that will need to be addressed.
Legal, New business & client relations
This resource is not available on your current plan or you are not logged in. Please login or upgrade to view the article.
If you’d like to discuss joining the DBA, please email adam@dba.org.uk