Areas of Expertise: Business strategy & processes, People

Joanna Anthony

The Client Service Person

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I supercharge your Client Service function. As a Client Service coach and Business Operations consultant, I help creative agencies unlock the value in their people and find operational inefficiencies in order to unearth profit and create growth.

Areas of expertise

People	Client/Consultancy contracts • Coaching • Training • Mentoring • T&Cs • Employee Contracts/Handbooks • Appraisal systems
Business Processes	Business Strategy & Plannings • Business Diagnostics • Process Management • Project Management
Marketing	Client Retention & Development • Procurement

Experience in the design industry

Design industry experience: 20 years plus

With 35 years of industry experience, I have a proven track record as an agency leader, driving operational excellence and leading client service teams.

My expertise lies in the client service function, which, like the turbo in a car, connects to all business areas, including clients, studio, production, finance, and sales and marketing. I ensure the turbo is fitted properly and doing its job, operating seamlessly and efficiently.

Through an initial discovery consultation with leadership or the Head of Client Service, I identify and address core issues through audits, one-on-one interviews, SWOT analyses, gap-analysis sessions, and team conflict resolution.

For solution implementation, I conduct change workshops, priority roadmapping, skills assessments and surveys, personal development programs, onboarding, engagement activities, lunch & learns, and coaching and mentoring where my focus includes upskilling juniors, breaking the mid-career ceiling, and guiding new client service leaders.

Click here to book a 30-minute meeting directly in my diary at a time convenient to you: Create Meeting

Testimonials

"I’ve worked with Joanna for seven years in total, and she has consistently demonstrated her passion for operational excellence. She has a unique ability to create a really clear, structured plan from a large, complex and complicated project or account. Her approach results in so many business benefits – client trust, loyalty and growth, project success, great team culture and profitability. "

Birgitte Woelhk, Chief People & Cultural Officer, Design Bridge & Partners

"Over the course of her two years at BrandMe, Joanna was instrumental in creating and implementing efficient processes and ways of working that benefit our business to this day. She handles complex client challenges and project requirements with ease. Her dedication and commitment to excellent client service has left a lasting impact. "

Celine Smith, MD, BrandMe

Contact expert

Use the form below to send an email to Joanna Anthony.