Designing the service back into our services
The human impact of C19 has been tragic, yet the human response to it has been inspiring. People instinctively asked "how can I help" in a way that they didn't before. Joel Bailey, Director, Experience Led Transformation at EY Seren, will take us through what has been revealed about the changing face of consumption, the recovery of lost compassion and empathy and the impact that will have for our future and the transition into new models of working worlds. As designers we have a once in a lifetime chance to design compassionate service back into our services. Tune in to find out how from 13:00-14:30 this Friday.
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