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What clients want

At this half-day workshop with industry expert Jan Casey, you’ll discover what clients really expect from a design consultancy when it comes to meetings, relationships and general working practices.

Jan will share her extensive knowledge gained from direct experience working with design businesses from all angles, including from the client’s perspective. She’ll take you through the challenges and opportunities that you’ll face as a design agency working directly with clients.

This session will unlock the practical knowledge and skills you need to run successful client projects.

You’ll find out:
  • How to prepare for meetings.
  • How to be relevant to your client.
  • How to build relationships.
  • What key relationship and project practices to employ.
  • How to remain aware of how you conduct yourself.
Delegate feedback:

“A great insight to what clients are really look for from an agency, from presentations to delivery.” Scott McCaffer, Business Development Executive, Good

“Loved the interactive aspect. Small and intimate session with no death by PowerPoint!” Oliver Robinson, Account Manager, Brandwave Marketing

“Lively, very interactive and very informative. Jan is an excellent communicator.” Steve Hobbs, Partner, PMDC Design

“Insightful, engaging, collaborative and interactive.” Rosy Parker-Blair, Client Services Director, DECIDE

About: Jan Casey

With over 25 years experience in the creative industry, Jan has substantial expertise from both a business and consultancy perspective. As a board director and shareholder at Lambie-Nairn, she was responsible for the development and direction of multi-disciplinary teams originating and implementing complex, large-scale projects across a variety of market sectors for clients such as ITN, BBC, Boots, O2 and Channel Four.

As an independent consultant for over seven years, she has delivered a unique set of skills for clients and consultancies, combining her experience as a brand consultant, project director, business advisor and coach and psychotherapist to build brands, implement projects and facilitate organisational change.

Recent business clients include NHS, Land Securities, BBC Broadcast, HM Revenue & Customs, Sky, Royal Mail and Red Cross and design consultancy clients include hat-trick, Pentagram and True North. Jan has chaired seminars on the creative industry and is a fellow of the Royal Society of Arts.


Available as an in-house session for a group of 6 or more. Prices per person:

  • Standard rate £325+vat (£390)
  • DBA members £210+vat (£252)

We are able to offer the following discount structure to the standard ticket price, based on the numbers attending the session:

  • 8-10 people – 5% discount
  • 11+ people – 10% discount

To discuss availability, please contact us at or call 020 7251 9229.

All DBA events and training courses are subject to standard terms and conditions which can be read in full here.

Image credits: © Nikkytok


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