What do clients need from agencies in this new climate, and how can you make sure you’re responding in the right ways? Up to the Light has continued to conduct client interviews on behalf of design agencies, and are hearing from clients about the ways agencies are supporting and adding value to their businesses.

Join Jonathan Kirk, Founder of Up to the Light, for What do your clients need? to learn how to strengthen your client relationships during this period of uncertainty. As both clients and agencies explore this new world together, it’s vital for design businesses to hone their approach and know what the do’s and don’ts are when communicating with clients.

Jonathan will explore the qualities that agencies need to demonstrate to their clients right now, including;
– Showing your clients that you are on their side and not only supporting them, but also living through this new reality with them.
– Actioning tasks with the necessary speed, realism and pragmatism.
– Exhibiting knowledge and sensitivity around how the client organisation operates, its stakeholders, structure and politics.

Join us live from 12.00 on Thursday 23 April – DBA members login and register here.

If you would like to send questions in advance of the webinar please email bookings@dba.org.uk.