Mark van Iterson, Director Global Heineken Design, Heineken International
“What’s really special about Heineken, is that design innovation is in the DNA of the company.”
“For a beer brand that never changes its recipe, since over a century that’s always been the same, then design, designing the brand, innovating around the brand, creating the experience around it is of huge importance to keep it engaging and interesting and develop added value.”
“I think creative people will lead the concepts of the future, they will develop the propositions of the future, so I think more and more companies will see the value [of design].”
Mark Curtis, Founder and Chief Client Officer, Fjord
“Design thinking on its own is not enough. We call it the rule of three: Design thinking, design doing and design culture.”
“A rise in the number of clients in the last few years, asking us ‘please can you help us set up a design outfit?’”
“I’ve had numerous conversations with CIOs and CMOs, who are saying ‘I don’t actually understand where design should sit in the organisation. Who owns design?… all terribly important questions.”
“If it isn’t attached to the mother ship, it isn’t going to succeed.”
“If you’re going to embed a design culture in an organisation, you actually need to get the hearts and minds of the back office people as well.”
“Design thinking is really about a number of things – at its core I think its about putting the end user at the centre of a process for thinking about how to make sense of things.”
Ron Burrage, Sr. Director, Head of Global Design, The Hershey Company
“If design is embedded early on, I think you’re going to end up with a better consumer experience in retail and at home.”
“Design culture is everybody working together to get to the best result.”